Shipping policy

Aydin's Cookies LLC Shipping Policy

Welcome to Aydin's Cookies LLC! We are committed to delivering your favorite cookies to your doorstep with the utmost care and efficiency. Below is our comprehensive shipping policy, detailing how we process, pack, and deliver your orders.

Processing Time

  • Order Processing: Orders are processed within 1-3 business days (Monday to Friday, excluding holidays). During peak seasons or promotional events, processing times may extend to 4-5 business days.

  • Order Confirmation: After placing your order, you will receive an email confirmation. If you do not receive this, please check your spam/junk folder or contact us at aydinscookies@gmail.com

Shipping Methods and Rates

  • Standard Shipping: Delivered within 3-7 business days, depending on your location.

  • Express Shipping: Delivered within 1-3 business days for an additional fee.

  • Free Shipping: Orders over $50 qualify for free standard shipping (U.S. only).

  • International Shipping: Available to select countries. Shipping times and rates vary by destination and will be calculated at checkout.

Shipping rates are calculated based on the weight of your order, the shipping method selected, and the destination address.

Packaging

  • Freshness Guarantee: Our cookies are packaged with care to preserve their freshness and quality during transit.

  • Sustainable Packaging: We use eco-friendly materials whenever possible.

Order Tracking

  • Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.

Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • Orders containing perishable items may not be eligible for international shipping.

Delivery Issues

  • Delayed or Lost Shipments: If your package is delayed or lost, please contact us at aydinscookies@gmail.com. We will work with the carrier to resolve the issue.

  • Incorrect Address: Customers are responsible for providing accurate shipping information. We are not liable for packages delivered to incorrect addresses provided by the customer.

  • Damaged Items: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

  • Holiday Shipping: To ensure delivery by specific holidays, please place your orders by the following deadlines (dates subject to change):

    Thanksgiving: Order by November 15th.

    Christmas: Order by December 15th.

Contact Us

For any questions or concerns regarding your order, please reach out to us:

Thank you for choosing Aydin’s Cookies LLC. We’re thrilled to bring a little sweetness to your day!